Getting help with E-cert

E-cert is a complex web-based system vital to New Zealand’s food exports. See guidance for some common problems and where to go for additional help.

Online help for Animal Products E-cert (AP E-cert)

You can get access to the help files for AP E-cert by logging into the system and clicking on ‘Help’ (under Main Menu on the navigation bar).

The AP E-cert Help files provide step-by-step guidance and tutorials on how use AP E-cert.  MPI strongly recommends that you complete the tutorials in the Training system before you use AP E-cert.

For useful links to files you require regularly, refer to:

Forgotten Password

If you are using a RealMe logon, then you need to contact RealMe to reset your password:

All other users should email the E-cert Helpdesk:

Error generated when using E-cert

If you get an error message, you can do one of the following:

  • complete and submit a problem report (under Main Menu on the navigation bar)
  • email a screen shot of the error message to E-cert

Help with completing an E-cert submission

You can get the following help to find out how to complete an E-cert submission:

LocationTel. numberEmail
Dairy (all of NZ) +64 909 6200
Auckland +64 9 909 2701
Bay of Plenty
Wellington +64 4 894 0926


+64 3 943 1777

Information or queries regarding E-cert charges

If you require further information or have enquiries about AP E-cert charges and billing, email E-cert billing enquiries:

You can find further information about E-cert charges here:

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